If Felik is showing up under Menu > Manage Devices but you are seeing a black loading indicator when trying to connect to it, there are several possible reasons workarounds:


  1. Go to Menu > Manage Devices and unpair from Felik. On iOS, you can do this by swiping left on the detected device. On Android this can be done by long-tapping the detected device. Once unpaired, attempt to pair with the device again.
  2. Uninstall and re-install the mobile app, then pair with Felik.
  3. If all of the above fails, perform a Factory Reset.